SUPPORT
REAL PEOPLE, 24/7
Order question, setup problem or HWID reset? We answer in minutes, not days. Discord is the fastest way to reach us.
Discord support
Join the server and open a ticket. Average first response under 10 minutes, day and night.
Join Discord → ✉Email us
support@game13.cn · include your order number and a screenshot of the error.
Send email → 📄Install guides
Step-by-step setup for every product, including Windows optimisation and troubleshooting.
Read guides →Common questions
My key does not work, what now?
Make sure you are running the loader as administrator, antivirus exclusions are added and the game is closed while the loader starts. If it still fails, open a Discord ticket with your order number and we will reissue the key.
Can I reset my HWID?
Yes. Every plan includes HWID resets. Open a ticket and tell us your license key; resets are handled within minutes.
Which payment methods do you accept?
We accept crypto through NOWPayments: USDT (TRC20 and ERC20), BTC, ETH, LTC, TRX, BNB and SOL. Checkout is fully automated and anonymous.
Do you offer refunds?
Keys are delivered instantly so all sales are final. If a product does not work on a supported setup we fix it or replace the key. Read the Refund Policy for details.