REFUND POLICY
Last updated November 2026
Digital keys are delivered instantly and cannot be returned once they have been viewed, so all sales are final.
When we will help
If a product does not work on a supported Windows 10 or 11 setup and our support team cannot fix it, we will replace the key or issue store credit at our discretion.
When we cannot refund- You changed your mind after the key was delivered.
- Your PC does not meet the listed requirements.
- Your account was banned for reasons unrelated to our product.
- You shared, resold or leaked the key.
How to request help
Open a Discord ticket or email support@game13.cn with your order number, a description of the problem and screenshots. We answer 24/7.